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Rafael J. Barros
A passionate educator with over 28 years of experience in the Information Technology industry. Rafael is currently Senior Lecturer of Information Systems at Singapore Management University; he coordinates the BSc (IS) Digital Solutioning Track. Previously, in his role as Senior Regional Education Manager in TIBCO customer satisfaction has increased from a score of 4.46 to 4.61 and increased margin contributions from 10% to 60%. Having joined TIBCO in 2008, Rafael also delivered TIBCO training in service-oriented architecture (SOA), business process management (BPM), messaging and visual analytics achieving excellent client evaluations worldwide. Before joining TIBCO, Rafael was the Research Group Director at Pontificia Universidad Javeriana in Colombia, where he was leading Istar research group in business intelligence, CRM, knowledge management, and software engineering. Before that, he held various positions at Siebel and Oracle such as Senior Technical Trainer and Consultant. Rafael holds a Bachelor and Masters in Systems and Computer Engineering from Universidad de Los Andes in Bogotá, Colombia and Master of Science in Education from California State University East Bay in Hayward, California.