Covering Disruptive Technology Powering Business in The Digital Age

Home > DTA news > News > Formative Chatbot Integrations Coming to Workplace App Directory
Formative Chatbot Integrations Coming to Workplace App Directory

Formative, a cloud-based platform for productivity tools (bots), today announced that its integrations for Workplace by Facebook will be made available in the coming weeks. Formative is the first and only technology partner that has integrated with Workplace’s newly by Facebook announced App Directory.

“Our mission is to empower people with virtual assistants (chatbots), to get work done anytime and anywhere,” said Geraldine Yong, CEO of Formative. “Conversations are spontaneous, and so we developed a bot that provides company information and team knowledge in seconds.”

Formative’s first productivity tool available on the Workplace App Directory is InfoBot – a knowledge virtual assistant that answers questions in real-time on company groups within Workplace, and in conversations on Work Chat. Employees can use InfoBot to decipher jargon and acronyms, answer FAQs and check company policies. Additionally, InfoBot can crowd source information by allowing employees to add their knowledge to it upon admin approval.

Formative bots can be integrated with any enterprise communication platform. Other Formative bots help with resource management, scheduling, and employee engagement.

“Our bots are used by organisations of all sizes and industries, including Tan Tock Seng Hospital, one of the largest healthcare institutions in Singapore who is using several bots to increase overall productivity,” said Yong. “Our customers do not require training to use bots, just as they don’t need to be taught how to use Facebook (Workplace), the adoption rates are just amazing,” added Yong.

Financial institutions are also using chatbots to automate processes and eliminate manual workflow. “We have seen improved productivity since integrating bots with Workplace. They have improved staff engagement and user experience tremendously,” said RHB Singapore’s Head of Brand Marketing and Communications.

Being one of the first Workplace integration partners in APAC, Formative’s bot integrations will be available in June 2018, joining other integrations such as Atlassian and Microsoft in the Workplace App Directory.