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Indosat Ooredoo Partners with Ericsson to Transform Its Digital Customer Experience
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December 14, 2020 News

 

Indosat Ooredoo, Indonesia’s leading digital telecommunications company, has selected Ericsson Digital Monetization Platform (DMP) transforming its business support systems (BSS) with Ericsson Digital BSS to deliver a fully digitised customer experience.

In this partnership, Ericsson’s Digital Monetization Platform will support Indosat Ooredoo’s digital transformation journey and boost its competitive edge by delivering personalised product offerings to its customers and enabling monetisation of 5G, IoT and digital services for both consumers and enterprises.

Ericsson’s Digital Monetization Platform provides comprehensive support for charging, billing, order management and catalogue capabilities for a digital operator. Catalogue Manager will enable Indosat Ooredoo Business-to-Consumer and Business-to-Business services with digitised product lifecycle management. Order Care will bring consistent omnichannel product experience for Indosat Ooredoo customers. Charging and billing will enable real-time rating and monetisation of dynamic and personalised plans.

The Digital Monetization Platform includes open APIs and enables a microservices architecture which supports speedy integration of new channels and services. It will enable business agility through DevOps for new services design, orchestration and monetisation.

Medhat Elhusseiny, Chief Technology and Information Officer Indosat Ooredoo said: “The digital transformation of our BSS using DMP will enable micro-services architecture and simplify our business processes which will help us to focus more on digital service excellence. DMP will provide personalised product offering and flexible integration of third-party services which will enable our customers to enjoy our new services more quickly and efficiently. This partnership will drive agility and innovation to continue enhancing our customer experience for both consumers and enterprises.”

Jerry Soper, Country Head of Ericsson Indonesia, said: “This new partnership strengthens the long-standing collaboration between Ericsson and Indosat Ooredoo in Indonesia. Ericsson’s Digital Monetization Platform will empower Indosat Ooredoo to monetise assets while meeting customer demands with new offers and enable flexibility to meet market demands, We are pleased to support Indosat Ooredoo in this transformation journey to outpace competition with faster time to market for new offers and reduce cost for streamlined operations and cost- efficient solutions.”

In Indonesia, Indosat Ooredoo and Ericsson have a long-standing technology and services partnership covering 2G, 3G, 4G and more recently, live 5G trials. As a global ICT leader, Ericsson’s solutions provide access to continuous technology upgrades and improvements for customers worldwide.

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