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Infor Delivers Coleman AI Digital Assistant
September 26, 2018 News

Infor, a leading provider of industry-specific cloud applications, today announced the general availability (GA) of its Infor Coleman Digital Assistant, which is designed to help maximize human work potential by enabling natural language extensibility and accessibility of Infor CloudSuite. From a user perspective, the Infor Coleman Digital Assistant can help make work more enjoyable and productive.

At its annual Inforum customer conference, the company also introduced its Infor Coleman AI Platform for embedded machine learning models, which it expects to deliver in the Spring of 2019.

Infor Coleman AI Digital Assistant

The Infor Coleman Digital Assistant is the first in a series of new products rolled out under the Coleman AI umbrella and provides a conversational interface to the Infor OS platform, the underlying foundation of Infor CloudSuite. It offers custom skill building, a voice user experience (UX) and navigation, and natural language processing (NLP) extensibility.

As a digital assistant, Coleman uses a conversational UX and natural language processing – with deep domain and industry knowledge – to chat, hear, talk, and in the future, it is expected to analyze images to help people work more efficiently. The Infor Coleman Digital Assistant can help maximize human work potential by:

  • Advising. It can provide intelligent insights designed to help users make decisions.
  • Augmenting. It can serve as a partner to help amplify one’s work and provide key information at critical decision points.
  • Automating. It can complete low-value, repetitive tasks to enable users to focus on more valuable work.
  • Conversing. It can offer a better user experience with more efficient interactions.

Michael Bollinger, President of Grimco Canada, a leading wholesale sign supply manufacturer and distributor with more than 50 locations across North America, said, “In our business, it is all about speed and agility. Being able to have data and AI allows us to get ahead of where everybody else is.”

As one of the beta customers of the Infor Coleman Digital Assistant, Bollinger said Grimco is using Coleman to “take a look at inventory and find products more quickly, so we can make better decisions for our customers. We can quickly determine if we have a product in stock in Toronto, or if we have product ‘z’ in stock in Montreal, for example. We can pull out this information quickly and speed our response times to customers.”

Rick Rider, Infor Coleman Product Director, said, “According to research from McKinsey & Company, the average interaction worker spends nearly 20 percent of their time looking for information or tracking down colleagues for help with specific tasks.¹ With the ability to quickly source data, automate repetitive processes, and help optimize workflows, Coleman can improve the work experience and help make workers more productive. This can result in significant savings for organizations.”

The Infor Coleman Digital Assistant also is expected to be integrated with Amazon Alexa for Business – which provides tools to manage Alexa devices, enroll users, and configure skills with added security across those devices – by the end of 2018.