
Iptor Supply Chain Systems, a leader in distribution and supply chain management, planning and logistics software and services, has today further embraced cutting edge cloud technology with the official launch of “Sara”, its AI chatbot. Sara gives customers detailed, big data driven, real-time insight into their Iptor DC1 and IP1 ERP platforms and is ideally suited to service companies for whom customer support is a critical success factor.
The launch of Sara signifies Iptor’s transition towards a “zero UI” and micro services approach along with conversational interfaces, driven by voice and chat. To enable this, Sara incorporates both IBM and Google technologies, with the chatbot relying on IBM Watson Assistant technology and Google Assistant, providing the ability to connect with Watson to deliver both, a voice and chat enabled interface. Consequently, Sara can run anywhere (both on cloud or on-premise) by using IBM Watson Assistant. The company predicts these conversational interfaces will grow exponentially in the coming years, replacing the more traditional mobile or Graphical User Interface (GUI).
Sara is integrated in real-time with Iptor’s flagship ERP platforms, Iptor DC1 and IP1, via the connectivity layer “aperīo”. The chatbot provides a flexible framework which can be matched to a customer’s branding and then adapted to meet their users’ requirements. After the launch of Sara, Iptor is now looking for further customer input to tailor the assistant to their needs. For example, there is the opportunity to add additional IBM Watson services such as Tone Analyzer which allows Sara to analyze an end-users mood and make decisions based on this.
Christopher Catterfeld, Iptor Chief Marketing and Product Officer, said, “The launch of Sara underlines our path towards Zero UI and micro services and shows how we are innovating for our customers. The chatbot has the potential to add significant value not only by improving customer satisfaction but also by reducing staff costs. We are looking forward to working with our customers to help them support their users in the best way possible.”


Archive
- January 2021(32)
- December 2020(53)
- November 2020(59)
- October 2020(79)
- September 2020(72)
- August 2020(64)
- July 2020(71)
- June 2020(74)
- May 2020(50)
- April 2020(71)
- March 2020(71)
- February 2020(58)
- January 2020(62)
- December 2019(57)
- November 2019(64)
- October 2019(26)
- September 2019(24)
- August 2019(15)
- July 2019(24)
- June 2019(55)
- May 2019(82)
- April 2019(77)
- March 2019(71)
- February 2019(67)
- January 2019(77)
- December 2018(46)
- November 2018(48)
- October 2018(76)
- September 2018(55)
- August 2018(63)
- July 2018(74)
- June 2018(64)
- May 2018(65)
- April 2018(76)
- March 2018(82)
- February 2018(65)
- January 2018(80)
- December 2017(71)
- November 2017(72)
- October 2017(75)
- September 2017(65)
- August 2017(97)
- July 2017(111)
- June 2017(87)
- May 2017(105)
- April 2017(113)
- March 2017(108)
- February 2017(112)
- January 2017(109)
- December 2016(110)
- November 2016(121)
- October 2016(111)
- September 2016(123)
- August 2016(169)
- July 2016(142)
- June 2016(152)
- May 2016(118)
- April 2016(60)
- March 2016(86)
- February 2016(154)
- January 2016(3)
- December 2015(150)