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October 2020 Special Focus – Customer Tech
November 4, 2020 Library


Technology has evolved by leaps and bounds in recent years. Now, more and more technologies are being developed to cater for the customer-centric era where customer satisfaction and a positive user experience come first, before sales and profits.

This month, we will explore some of the most exciting technologies that are available to today’s customers, from intelligent chatbots to AI that enable natural multilingual interaction and seamless, always on services. Find out what makes these technologies tick and the thought process that went into designing these technologies.