
Park Place Technologies, a global leader in third-party data center maintenance, today announced the official launch of ParkView, a fully integrated monitoring as a service platform with proactive detection of hardware faults, identification of exact part numbers, and repair of hardware faults that occur within a data center – a first for businesses in Asia Pacific.
Developed in collaboration with partner BMC, ParkView revolutionizes visibility into data center infrastructure and operations by identifying and reporting hardware faults, as well as potential faults, enabling faster response and problem resolution. With ParkView, service tickets are now resolved and closed 31% faster than on assets that are not monitored by the platform.
Ian Shearer, APAC Managing Director at Park Place Technologies said, “We have ambitious expansion plans and we aim to reinforce our position as the market leader in the provision of data centre maintenance services by delivering more direct support, in more locations across the Asia Pacific region. In ParkView we have a product which takes maintenance support services to a new level, harnessing AI and machine learning to create an end to end proactive, predictive and more efficient solution, driving uptime and value for our customers.”
Using AI and machine learning, ParkView proactively predicts data center issues, then triages the fault and identifies the proper fix through automated diagnosis. In addition, the fully automated service process minimizes customer interactions, which allows for quicker repairs to be made through Park Place’s seamless integration with hardware maintenance service plans.
The ParkView support offering includes the following features:
• Proactive Fault Detection: ParkView instantly identifies faults in data center hardware, 24/7, without the need for customer action of any kind. The offering also helps find behavioral and performance trends to reduce false alarms.
• Multivendor Support: ParkView streamlines hardware and triage processes to provide solutions for over 300 clients and to date, has thousands of assets connected across storage, server and network product.
• Increased First-Time Fix Rate: Advanced Triage results in better-prepared responses and a greater percentage of first-time fixes.
• Fast and Secure Implementation Process: ParkView solution architects work with your IT staff to configure access and security levels according to your needs.
Since the launch of ParkView in Europe and North America on December 2017, the platform has been able to drive uptime for clients with an exceptional First-Time Fix Rate, resolving issues without needing to make a return trip to the site or dispatch additional parts.


Archive
- January 2021(38)
- December 2020(53)
- November 2020(59)
- October 2020(79)
- September 2020(72)
- August 2020(64)
- July 2020(71)
- June 2020(74)
- May 2020(50)
- April 2020(71)
- March 2020(71)
- February 2020(58)
- January 2020(62)
- December 2019(57)
- November 2019(64)
- October 2019(26)
- September 2019(24)
- August 2019(15)
- July 2019(24)
- June 2019(55)
- May 2019(82)
- April 2019(77)
- March 2019(71)
- February 2019(67)
- January 2019(77)
- December 2018(46)
- November 2018(48)
- October 2018(76)
- September 2018(55)
- August 2018(63)
- July 2018(74)
- June 2018(64)
- May 2018(65)
- April 2018(76)
- March 2018(82)
- February 2018(65)
- January 2018(80)
- December 2017(71)
- November 2017(72)
- October 2017(75)
- September 2017(65)
- August 2017(97)
- July 2017(111)
- June 2017(87)
- May 2017(105)
- April 2017(113)
- March 2017(108)
- February 2017(112)
- January 2017(109)
- December 2016(110)
- November 2016(121)
- October 2016(111)
- September 2016(123)
- August 2016(169)
- July 2016(142)
- June 2016(152)
- May 2016(118)
- April 2016(60)
- March 2016(86)
- February 2016(154)
- January 2016(3)
- December 2015(150)