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Pega Launches Free App To Help Clients Track COVID-19 Among Employees and Maintain Business Continuity
March 23, 2020 News


Pegasystems Inc., the software company empowering digital transformation at the world’s leading enterprises, announced the launch of a free app to help its clients track the spread of COVID-19 among employees and maintain business continuity in the face of the global pandemic.

Built in just days with the low-code Pega Platform™, the COVID-19 Employee Safety and Business Continuity Tracker app provides business leaders with live dashboards that visualise the scope of COVID-19 exposure in their workforce and the impact it may have on operations. In keeping employees safe and business moving forward, this data helps them make more informed decisions. Employees self-report their COVID-19 status via a short set of risk assessment questions. Their answers feed into the status dashboards and trigger a series of automated actions that guide affected employees, their managers, and human resources with instructions on how to manage their situation.

With over 200,000 employees and volunteers, the app was inspired by a Pega client, one of the largest healthcare providers. The company needed a solution to manage the health and scheduling of its staff, many of whom are doctors and nurses on the front lines on the fight against COVID-19. The organisation configured and deployed a solution using the Pega Platform for low-code application development to help understand who is cleared to work and determine when infected or at-risk staff can reenter the schedule rotation.

While this provider built its app to suit its specific needs, Pega developed COVID-19 Employee Safety and Business Continuity Tracker to be used by Pega clients across any industry. To meet the unique needs and policies of their business, organisations can customise how the software reacts to different risk scenarios. The Pega app comes with pre-built automated workflows that drive customisable actions such as:

  • Analysing employees’ risk levels (high, medium, or low) based on screening questions
  • Sending tailored instructions to the affected employee based on their risk level
  • Alerting applicable managers and HR on newly-assessed employees
  • Generating checklists for HR managers with actions for affected employees
  • Estimating the likely return-to-work date for employees
  • Sending employees periodic reminders to update their COVID-19 health status to help ensure the most up-to-date data and staff availability

Clients can also configure the Pega app and integrate it with other existing systems, including HR and scheduling, to perform additional functions such as:

  • Identifying other employees who might have been exposed to an infected worker based on their meeting schedule or offices visited
  • Continuity planning to maintain ongoing work with unaffected staff
  • Alerting other departments who need to take action on building access, scheduling, and communication

Pega Platform enables professional and citizen developers alike to build software faster, more accurately, and at less cost with an intuitive visual approach. It also leverages intelligent automation, case management, AI, and robotics to drive business processes and customer journeys from end to end. Pega unifies these back-end processes with its customer engagement applications on the front end to empower businesses to provide superior customer experiences on any channel.