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[Special Feature] Conversational AI: A Solution or Drawback?
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June 24, 2021 Library

 

Talking to chatbots are confusing for the most part, as they often do not understand what you are saying, which leaves your problem unsolved or even unattended. During the pandemic, this frustration has just gone far, as health protocols compel people to do their things online.

However, chatbots and other applications using conversational AI are not at all ineffective, as they can still help improve customer experience when done right. What does a good chatbot look like?

Read this special feature article from one of our journalists, Aron Raj, as he discussed the technology and insights from industry experts.

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