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Taking Advantage of the Virtual Workforce with Robotic Process Automation
February 25, 2019 News


Digitising tasks continues to be the focus of most organisations today. Reducing the costs of human labour while maintaining the same amount of productivity in today’s digital age is key for organisations to be profitable. The importance of a virtual workforce has become inevitable. It is therefore important for organisations to get the best from a virtual workforce.

So how do organisations make the most of their virtual workforce?

Robotic Process Automation (RPA) is software that emulates human execution of repetitive work. With RPA, organisations can channel their employees to do different tasks that are not repetitive. In other words, these “robotic” tasks become automated with RPA. For example, in the financial sector, a staff who does accounts and data entry will have his tasks automated and completed by RPA. This instead will allow the staff to focus on work which is more important.

RPA is built on technologies designed to orchestrate, execute and enhance business workflows. Users can program the RPA software and set it in motion through a graphical user interface. The beauty of RPA is that it can be designed to fit your organisation’s needs and tasks.

Among the industries that can take full advantage of RPA include the financial sector, human resource industry, training and self-service operations. Even government agencies have also been using RPA to complete some of their tasks.

This is because RPA allows organisations to reduce costs between 50% to 70% for high frequency, repeatable tasks. And with costs of manual labour rising, it is no doubt that RPA will surely be a cost saving solution. Additionally, unlike manual labour that requires breaks and has a high chance of making errors during their work, RPA is able to work continuously, giving round the clock productivity and reduces the risk of error.

Organisations also can increase accuracy when eliminating manual intervention. Adding to that, reports have shown that organisations using RPA solutions can complete tasks up to five times faster than human employees. Most importantly, the employees can be used to work on more important tasks, thus maximising their talents and increasing productivity. No employee would want to do the same mundane tasks daily. The change in the working atmosphere with RPA doing 45% of work activities gives employees the flexibility to work on higher priority tasks.

Research firm Gartner estimated that $680 million was spent on RPA in 2018 and it is on pace to reach $2.4 billion in 2022.  With more organisations beginning to make the most of RPA, there is no reason why your organisation shouldn’t be in the bandwagon as well. IBM is championing RPA through its various offerings. For more details on RPA and how you can take control of your virtual workforce, click here.