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Tech Lockdown with Freshworks – Understanding Customers with AI
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December 3, 2020 Library

 

With the prevalence of e-commerce across almost all sectors, an online customer identity has become more important than ever. Compared to the traditional premise where customer needs were mostly articulated in their actual presence, businesses now find their online customers more valuable.

Watch this webcast where Vinod Chandramouli, Head ASEAN Business for Freshworks explains how businesses harness AI not just to troubleshoot a customer’s problem but also intuitively feel for the customers’ needs.

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