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The future of chatbots
December 27, 2018 News chatbot


Chatbots are quickly becoming the future of customer service. Organisations are beginning to see the benefits and cost savings of using chatbots, especially in their customer service. Today with Artificial Intelligence technology, chatbots are becoming seamlessly more humanise in handling tasks.

Zumata, a solutions provider for Chatbots, leverages on AI technology to cater to customers service, sales and advisory capabilities. It’s AI Conversational chatbots can be deployed in many different industries including insurance, travel, food and beverage and retail.

According to Josh Ziegler, CEO of Zumata, “As a B2b provider, we are now starting to hit our stride as a result of our credibility especially since we have been around for a few years, people are willing to try our solutions. We’ve received more awards and more clients which leads to more references for our solutions.”

Josh Ziegler

He added the Zumata started using AI in its chatbots about two and half years ago. They started with simple AI chatbots and moved on up the scale over time. Today, Zumata continues to expand its chatbots with AI. While focusing mostly on the customer service in the hotels industry, Zumata is also now working with multiple insurance companies and retailers.

“AI conversational chatbots have become a become a seamless experience. People are willing to deal with chatbots these days. The adoption curve for this takes a bit of time but eventually, we get there. The improvements of tech mean people are ok using it.”

AI chatbots automate different types of conversations across industries but ultimately comes back down to customer services. Zumata has built a robust system that can be used in enterprise grade scenarios. They can work in different platforms of the clients and exchange data seamlessly between a conversational interface and the back-office systems.

As a result, they can think more broadly how what seems like a unique use case actually impacts other units of business as well as track and monitor everything that is happening to enable data-driven decisions and to also support the AI in making it more intelligent, effective and useful end-user interface.

As John puts it, “The more of these solutions we deliver, the more we become experts in delivering artificial intelligence-based solutions. So, we have the expertise on how to train and develop solutions around the use case of the client. Zumata will continue to evolve and become expertise in developing solutions that can be used by a wide audience and also keep in mind the back-end connection.”