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Zinier to Transform Field Service Workforces with AI-Driven Automation
January 17, 2020 News


The leader in intelligent field service automation, Zinier, has announced that $90 million raised in Series C funding to transform field service workforces with AI-driven automation. New investor ICONIQ Capital led the round with new participation from Tiger Global Management, and return investors Accel, Founders Fund, Nokia-backed NGP Capital, France-based Newfund Capital and Qualcomm Ventures LLC. The global customer adoption and expansion of Zinier’s AI-driven field service automation platform, ISAC, will be supported by the funding.

More than $100 million was invested in Zinier to transform the way field service work gets done in the past year. From the evolution of electricity that lights up home to wireless connectivity that enables communication around the world, these services work on demand is very much expected. For companies that enable these services, the most important work falls on their field service organisation. Historically, these teams have been slowed down by legacy systems and manual processes. It is important for enterprises to have real-time visibility into the field and drive productivity by automating routine work, as we see margins shrinking with the volume of work continues to rise.

Arka Dhar, co-founder and CEO of Zinier said “Services that we rely on every day – electricity, transportation, communication – are getting by on centuries-old infrastructure that requires a major upgrade for the next generation of users. A field service workforce powered by both people and automation is necessary to execute the massive amount of work required to not only maintain these critical human infrastructures, but to also prepare for growth. Our team is focused on enabling this transformation across industries through intelligent field service automation.”

ISAC, Zinier’s own technology platform, built from the ground up and entered the market to help enterprises make the leap from reactive field service management to proactive field service automation, less than two years ago. Zinier has worked with leading global companies like Black & Veatch and Car-Sa, and formed strategic partnerships with system integrators like Capgemini and Tata Consultancy Services ever since their innovation of ISAC.

“Zinier is poised to disrupt field service delivery as we know it,” said Will Griffith, Partner at ICONIQ Capital. “It is critical for companies to optimize this costly and complex part of their business, and Zinier has the platform-based technology and team to take on this global, multi-industry market. We are excited to partner with Zinier and support them in their mission of changing the paradigm on field service work on a global scale.”

This round of funding will accelerate:

  • Continued global expansion including entry into Australia, Brazil, Chile, France and the Iberian Peninsula.
  • R&D to expand ISAC’s AI-driven platform capabilities and configurability.
  • Expansion into additional industries that rely on field service work for business success.
  • Partnerships with leading system integrators around the world.


“Early field service software providers emerged decades ago and their solutions reflect just that,”  said Dinesh Katiyar, Partner at Accel. “We continue to invest in Zinier because of its platform, its people and its potential to empower field service workforces with a dramatically more intelligent solution. Capturing and understanding data on the ‘who, what and where’ is critical to the mobile workforce of the future and Zinier is enabling enterprises to truly optimize this critical part of the business for the first time.”

For companies providing services across telecom, energy, utilities and beyond, 2020 will be crucial. From the anticipation of 5G to managing new data streams created by IoT-connected devices, field service organisations are a key driver of business growth and enabling game-changing developments that impact how we live.